Our support team has taken a significant step towards more efficient and improved support with the transition to Zendesk. Thanks to the implementation of this advanced helpdesk software, not only has our entire ticket administration been migrated, but our extensive Knowledge Base has also been fully integrated.
Faster, better, and more accurate support
Zendesk not only helps our users but also supports our team in finding the right answers. Through smart integrations with the Knowledge Base and similar tickets, our support colleagues can provide faster and better responses. This means that customers:
- Receive assistance more quickly thanks to direct access to relevant information;
- Get better answers through quicker referrals to the appropriate articles;
- Are efficiently redirected to the right person within our team.
The AI chatbot: accessibility and convenience
At the same time, we are introducing an AI chatbot into our software. This chatbot offers:
- Direct access to information: Users can quickly find answers to common questions, such as uploading a signature, resolving issues with Excel reports, or updating letterheads.
- Time-saving for both users and support teams: Frequently asked questions are answered instantly, saving time for both the user and our support team.
- 24/7 assistance: Always available, even outside office hours.
In Qbil-Trade, you can find the chat function in the bottom right corner of the screen.
The Future of customer service with AI
The transition to Zendesk also opens doors to further advancements in the use of AI for an even higher level of service. For example, Zendesk is making great strides in Voice AI: no more boring menu options, but a natural interaction with AI that connects customers directly to the right person. This person immediately receives background information about the inquiry, enabling quick and comprehensive support. We will keep you informed about this development.
We believe that the combination of Zendesk and our AI chatbot will lead to a better user experience. Do you have any questions about this? Feel free to contact our support team at support@qbilsoftware.com or via the chat. Go ahead and test them out, haha 😉.